In this article, we'll show you why your Mailissa Icon is displayed in grey and how to resolve the issue quickly so you can continue using Mailissa.
The Mailissa Icon appears grey when the reading pane is disabled. Here's how you can fix this easily:
Step 1: Enable the Reading Pane
Go to View > Reading Pane and enable the reading pane. You can choose to display it either on the right or at the bottom.
Step 2: Use Mailissa
Once the reading pane is enabled, the Mailissa button should become selectable again.
Alternative: Open the Email
If you prefer not to enable the reading pane, you can open the desired email by double-clicking it to use Mailissa.
By following these simple steps, you can ensure Mailissa remains accessible and keeps your workflows running smoothly. Use this guide to quickly resolve any issue and continue working efficiently with Mailissa.